Cancel a Reservation

Step 1: Change the reservation status

• Open the reservation in question. Click Edit in the Reservation Info section.
• Change reservation status from "Booked" to "Cancelled."

• If you wish to issue the guest a refund, follow the steps below

Reservations with a Cancelled status will not block dates on your calendar. If the dates dont clear right away, you will need to manually sync the calendar. Go to edit the property > Calendar > Sync Now.

Step 2 (optional): Issue a Refund

If you are using Stripe or Braintree as your merchant, you can issue a refund directly from within the OneRooftop admin.

• Open the reservation in question.
• Click the green "Actions" button
• Select "Issue Refund."
• Choose a payment to refund (if there are multiple payments, you must select one that is for at least the amount you're needing to refund).
• Enter the amount to be refunded (up to the amount of the payment).
• Select whether or not the refund is for a security deposit.

Security deposit refunds will not affect the balance.

• Add an optional note and click Refund. The note will appear on the receipt generated.